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Grasp how to greet customers with polished hospitality and how to confirm sensitive facts politely.
Key Expressions and Meanings
This episode pairs a high-politeness service formula—perfect for reception desks, hotels, clinics—with a confirmation question that can sound blunt if you’re not careful. You’ll learn how to tune formality and soften tone so your Japanese stays professional and considerate.
Multilingual Translations (12 Languages)
Expression 1
お待ちしておりました
| Language | Translation |
|---|---|
| English (US) | We have been waiting for you. |
| English (UK) | We’ve been expecting you. |
| Korean | 기다리고 있었습니다. |
| French | Nous vous attendions. |
| German | Wir haben auf Sie gewartet. |
| Spanish | Le estábamos esperando. |
| Portuguese (BR) | Estávamos esperando por você. |
| Hindi | हम आपका इंतज़ार कर रहे थे। |
| Indonesian | Kami sudah menunggu Anda. |
| Vietnamese | Chúng tôi đã đợi bạn. |
| Thai | พวกเรารอคุณอยู่ |
Meaning & Usage
A set phrase in customer service and formal welcomes. The ending 「〜ておりました」 is the humble form of 「〜ていました」, lowering the speaker and elevating the guest. It’s warmer and more polished than 「お待ちしていました」 and more welcoming than the apology-focused 「お待たせしました」 (“Sorry to have kept you waiting”). Use it to greet arriving guests, patients, clients, or interviewees.
Example Sentence
A: 田中様ですね。お待ちしておりました。こちらへどうぞ。
B: ありがとうございます。
A: We have been expecting you, Ms. Tanaka. Right this way, please.
B: Thank you.
Notes: Hotel/clinic-style welcome. 「〜様」 and the set phrase signal high courtesy from the start.
A: 面接のお時間にお越しいただき、誠にありがとうございます。お待ちしておりました。
B: こちらこそ、機会をいただきありがとうございます。
A: Thank you very much for coming for the interview. We’ve been expecting you.
B: Thank you for the opportunity as well.
Notes: Suits interviews or formal visits; stacks thanks + welcome for a refined tone.
A: ご予約の山本様でいらっしゃいますか。お待ちしておりました。受付でお手続きいたします。
B: はい、山本です。
A: Are you Mr. Yamamoto with a reservation? We’ve been expecting you. I’ll handle check-in at the desk.
B: Yes, that’s me.
Notes: Combines identity confirmation with service flow; very natural at hotels.
A: 交通の影響もあったかと存じますが、ようこそお越しくださいました。お待ちしておりました。
B: ご配慮ありがとうございます。
A: Travel may have been difficult—welcome. We’ve been expecting you.
B: I appreciate your consideration.
Notes: Adds empathy to the welcome, suitable when delays or weather are involved.
A: こんにちは。佐藤様、初診のご予約でお間違いないでしょうか。お待ちしておりました。
B: はい、よろしくお願いします。
A: Hello. Mr. Sato, first-time appointment, correct? We’ve been expecting you.
B: Yes, thank you.
Notes: Clinic reception; confirms purpose then welcomes with the set phrase.
—Politeness ladder—
Casual: 待ってたよ。 → Polite: お待ちしていました。 → More polished/humble: お待ちしておりました。
Multilingual Translations (12 Languages)
Expression 2
経験はゼロなんですね？
| Language | Translation |
|---|---|
| English (US) | So you have zero experience, right? |
| English (UK) | You’ve got no experience then, have you? |
| Korean | 경험이 전혀 없는 거죠? |
| French | Donc, vous n’avez aucune expérience, c’est bien cela ? |
| German | Sie haben also gar keine Erfahrung, richtig? |
| Spanish | Entonces no tienes experiencia, ¿verdad? |
| Portuguese (BR) | Então você não tem experiência, certo? |
| Hindi | तो आपके पास बिल्कुल अनुभव नहीं है, है न? |
| Indonesian | Jadi kamu tidak punya pengalaman sama sekali, ya? |
| Vietnamese | Vậy là bạn hoàn toàn chưa có kinh nghiệm, đúng không? |
| Thai | แปลว่าไม่มีประสบการณ์เลย ใช่ไหม |
Meaning & Usage
A confirmation question. 「なんです」 adds explanatory tone; 「ね？」 seeks agreement and softens the check. Still, mentioning 「ゼロ」 can feel blunt in interviews or service contexts. Safer softeners include:
- ご経験はまだおありでないんですね。
- ご経験はこれから積まれるご予定なんですね。
- ご経験は未経験でいらっしゃるんですね。
Very direct alternatives (use with care): 経験はありませんか。/ 経験はないんですか。
Example Sentence
A: こちらの職種は初めてとのことですが、経験はゼロなんですね？
B: はい、実務は未経験ですが、研修で基礎は学びました。
A: I see this role would be your first—so you’ve got zero experience, right?
B: Yes, no on-the-job experience, but I learned the basics in training.
Notes: Direct but acceptable if the interviewer’s tone is neutral and the candidate counters with strengths.
A: 実習はご経験ありますか。それとも、経験はゼロなんですね？
B: 実習はありません。ただ、ボランティアで関連業務に携わっていました。
A: Have you done any practicums, or is your experience zero?
B: No practicums, but I volunteered in related tasks.
Notes: Frames “zero” as one option; the candidate reframes with adjacent experience.
A: 失礼ですが、プログラミングのご経験はまだおありでないんですね。
B: ええ、未経験です。ただ、独学でポートフォリオを作っています。
A: If I may—so you don’t have programming experience yet, correct?
B: Right, not professionally, though I’m building a self-study portfolio.
Notes: Softer phrasing using 「まだおありでない」 avoids the heaviness of 「ゼロ」.
A: 海外対応はご担当が初めてで、経験はゼロなんですね？運用は段階的に始めましょう。
B: はい、段階的にお願いしたいです。
A: So this will be your first time with overseas work—zero experience, right? Let’s roll out gradually.
B: Yes, a phased start would be great.
Notes: Confirms status then immediately offers support; directive but nonjudgmental.
A: デザインツールは経験はゼロなんですね？どのくらいで習得できそうですか。
B: 2週間で基本操作を身につける計画です。
A: You have zero experience with the design tool, right? How quickly could you get up to speed?
B: I plan to master the basics in two weeks.
Notes: Pairs the confirmation with a pragmatic next step; keeps momentum forward-looking.
—Tone tip—
With clients or candidates, prefer softeners (まだ／これから／未経験). Reserve 「ゼロ」 for neutral, data-like contexts or internal notes.
Final Note
「お待ちしておりました」 is a polished hospitality opener built on humble language; it instantly sets a respectful mood and reassures the guest they’re in good hands. 「経験はゼロなんですね？」 is structurally polite but can land bluntly; temper it with softeners or follow immediately with guidance or support. Mastering these micro-choices—set phrases, register shifts, and mitigation—makes your Japanese feel both natural and professionally confident.